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Legal Notice

Captain Magic cares about you and your personal data, as well as your rights subject to French laws.

The website www.captainmagicaltered.com and the Captain Magic brand are owned and managed by Marisa Capitao.
These conditions Captain Magic located at 152 rue edouard branly 93100 montreuil FRANCE, registered in the Bordeaux Trade and Companies Register under number 919 137 273 R.C.S. Bobigny, basic VAT free.

 

These General Conditions of Sale (CGV) express all the rights and obligations of the parties in the context of the online sale of products offered by the Seller, publisher of design and gaming products exclusively intended for consumers and/or professionals, marketed through the website www.captainmagicaltered.com, hereinafter called “the Site”.
The Customer declares to have read and accepted the general conditions of sale (CGV) prior to placing the order. The Customer accepts without reservation all of the provisions provided for in these general conditions of sale. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.

These General Conditions of Sale (CGV) apply automatically to all sales of products made on the website between the Seller, www.captainmagicaltered.com, and the Customers.
  The Seller reserves the right to make updates or modify any product, at any time and without notice by publishing a new version on its website. The applicable General Terms and Conditions are those in force on the date of payment of the order.
 
  The Seller reserves the right to refuse the order, for example for any incorrect request, wrong address, out of stock quantity or for any reason that the Captain Magic company deems legitimate.

Shipping and Returns

Delivery policy

Delivery

The products are delivered to the delivery address indicated by the Customer when ordering. The delivery time does not take into account the order preparation time. The preparation time, after validation and confirmation of payment, of the order can be between 24 hours and 72 hours, working days. The Seller undertakes to notify the Customer if the preparation time exceeds 72 hours working days.

For deliveries in Metropolitan France and European Union countries, the Seller allows you to have a choice between different service providers: Tracked letter, Colissimo for France. The Seller will provide you with a tracking number allowing you to follow the progress of your delivery. The colissimo option is mandatory for playmats.

For deliveries to the rest of the World, the Seller allows you to choose: Tracked letter or tracked parcel (colissimo, obligatory for playmats) and using the postal services of each country where delivery will be made. In this case, delivery times may be extended. The Seller, via its website, will provide the Customer with a tracking number for each order shipped.

For any case of damaged or lost package, the Seller cannot be held responsible as long as the package is accepted and taken care of by the delivery service provider.

Reception

The Customer must check the condition of the package in the presence of the carrier and he has the choice to accept or refuse the package in the event of a package already opened or damaged.
If a signature is requested on the delivery note, this signature constitutes acceptance. Otherwise, the Customer may refuse the package or make reservations in writing to the carrier which must be confirmed by the Customer to the carrier by registered letter with acknowledgment of receipt within 48 hours, working days, following delivery or open a delivery ticket. complaint to the service provider.
The Customer must also inform the seller by email, by post or by message on social networks, within a maximum period of 3 days following delivery.

Return and exchange policy

Withdrawal deadline

You have a legal withdrawal period of 14 calendar days from receipt of your order (article L221-3 of the Consumer Code).

Withdrawal form

You have a legal withdrawal period of 14 calendar days from receipt of your order.
The returned item must meet the refund conditions:
The item must be in its original packaging, and not have been used.
Any damaged and/or incomplete product and whose original packaging is altered cannot be refunded.
  Items will be returned to the following address:
Captain Magic
152 rue edouard branly
93100 Montreuil

 Return shipping costs are the responsibility of the Customer.
Any package sent to another address will not be eligible for a refund.

As long as the Customer has not received confirmation that the returned items have been taken into account by a transport service, the responsibility for the transport of the latter rests with the Customer and the delivery service provider chosen by the Customer. Consequently, if the items are received damaged by transport, Captain Magic will inform the Customer in order to allow him to file a complaint within the time limits set by the delivery service provider and request a possible refund. The items will then be returned to the Customer and the withdrawal notice will be canceled.
Captain Magic rejects all liability in the event of damage, loss or theft of items during transport, and other incidents, whatever they may be, occurring during the shipment of said order or products.

Upon receipt of the returned items, Captain Magic will verify them to ensure that they comply with the conditions specified above and in this clause. In the case of wear, breakage, or other modifications to the items following this verification, the Seller will inform the Customer by mail or private messages that the return of the items has not been accepted or the value of the items returned has been reduced due to non-compliance on the part of the Customer with the aforementioned return conditions. This written communication will also give Captain Magic the opportunity to indicate the amount to be subtracted from the sum to be reimbursed.

In the event of cancellation of the right of withdrawal, Captain Magic will return the purchased items to the Customer. The Customer must pay the shipping costs for said items, as well as the price of the items, if already refunded.

Return product(s)

You have a legal withdrawal period of 14 calendar days from receipt of your order.
The returned item must meet the refund conditions:
The item must be in its original packaging, and not have been used. It must be accompanied by a copy of proof of purchase.
Any product which is damaged and/or incomplete and whose original packaging is altered cannot be refunded.
Items will be returned to the following address:
Captain Magic

152 rue edouard branly

93100 Montreuil
Return shipping costs are your responsibility.
Any package sent to another address will be refused and will therefore not be processed;

Refund

If all conditions are met, then you will be refunded the total amount of your order (price of the item(s) plus initial shipping costs).
The refund will be made by means of payment similar to that used when validating your order.
The refund will be made within the maximum and legal period of 14 calendar days from the date of withdrawal and provided that the item has been returned to us and in the initial new condition and following verification of the condition of the or products returned by Captain Magic.

If a product error is made by Captain Magic when preparing your order, Captain Magic will cover the return delivery costs and will reship the correct product at Captain Magic's expense.

Shop Policy

Service client

Consultation of product characteristics

Each product will be the subject of a detailed description in addition to actual photographs of the product allowing the Buyer to become aware, before placing the final order, of the technical characteristics. However, despite all the materials presented and in view of the artisanal manufacturing, slight variations in color or details may occur on parts of the products. As a result, the Seller cannot be held liable. The photographs of the products (not the graphic creations) presented on the Site are real and faithful to the products but cannot ensure an absolute transcription of the products, in particular with regard to the colorimetry of the Customer's screens and the small series manufacturing technique. and artisanally.

Product availability

In the event that the unavailability of a product is proven and following validation of the order, the seller undertakes to inform the Customer as soon as possible by email. The seller undertakes to cancel the order and reimburse the total price of the product(s) out of stock and ordered by the Customer, Or, with the Customer's agreement, an exchange with another similar product and corresponding.

Price

The prices of the products sold on the website are indicated in euros € net price and are not subject to VAT for any country in the European Union and are precisely determined on the Product description pages. The prices displayed are excluding delivery costs. They are also indicated in Euros (€). For any purchase that will be delivered outside the European Union, the purchase is tax-free and the Buyer will have to pay the tax in their country.

In addition, for all products shipped outside the European Union and/or DOM-TOM, customs duties, import duties or local and state taxes may be required by the established authorities of the Countries. These amounts and rights are not within the responsibility and authority of the Seller. These will be the responsibility of the Buyer.

The Seller cannot be responsible for possible additional costs generated by bank charges for payments made outside mainland France and due to payments belonging to the Seller's various banks.
The Seller reserves the right to modify its prices at any time. The Seller undertakes to maintain and respect the prices in force on the Site at the time of validation of the order by the Customer.

Payment terms

The total price of the order must be paid in full at the time of validation of the order. Payment is made online using one of the methods offered by the site: credit card and Paypal. Banking transactions are carried out on a secure online payment platform: Sumup and Paypal. The site www.captainmagicaltered.com integrates the SSL certificate and security standard, protecting, securing and encrypting your data.
By validating and accepting the purchase using one of the payment methods chosen by the Customer, the latter authorizes the Seller to debit his card or account for the amount corresponding to the price indicated when ordering. The Customer legally undertakes to be the legal holder of the card to be debited and that he is entitled to use it.
In the event of an error, or inability to debit the card, the Sale is canceled and null and void.

Order

After having read the General Conditions of Sale, after having selected the product(s) and having read the different characteristics:
  - the Customer clicks on the “add to cart” button.
  - in the basket, the Customer views the details of the order and the total amount
  - the Customer can modify the content of his order
  - the Customer finalizes his order by choosing the different delivery services and shipping costs.
  - the Customer must provide or verify their personal information for billing and delivery.
  - the Customer accepts the General Conditions of Sale by checking the box provided and allowing validation.
  - The customer must follow the payment instructions for the products.

The customer will receive the order confirmation by email to the email address mentioned by the Customer, accompanied by confirmation of payment accepted and made.
For any request for information related to the order, the Customer must have the order number indicated in the order confirmation. If the Customer does not receive confirmation of the validation of the order, he may contact the Seller by mail at the email address: captainmagic.mtg@gmail.com
The Seller advises you to archive and keep the order validation email.

Privacy and Security

Customer account, Order

Internet sales sites are subject to specific regulations.
To place an order, the Customer must follow a series of steps organized by the Seller.
The Customer is a natural person, aged 16 years old in France and/or aged 16 years of legal majority subject to the Customer's country of origin and in which he validates his order.

Customer account

For each order, the Customer must have a customer account. Its information, for validation of the order, must be accurate and up to date. The customer account is personal and can allow the Customer to identify himself for each new order. The customer can modify his information at any time. In the event of an entry error, the Seller cannot be held responsible for possible consequences, in particular an incorrect address making delivery impossible.

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